Step 1: Initial Contact and Consultation — How Altum Stands Apart

Altum Contractor Team Member answering a customer call

The Altum roofing process begins with something simple yet powerful: your first call to us.

But what makes our consultation process different from other Houston roofers? In this post, we break down the Initial Contact and Consultation phase, showing how Altum Contractors sets the tone for a smooth, honest, and expert-guided project.

Why the Initial Consultation Matters

The first interaction you have with a roofer can set the stage for your entire experience. Many homeowners have faced the frustration of vague quotes, rushed assessments, or high-pressure sales tactics. Altum does it differently.

Our promise: Every consultation is designed to educate, not push.

We believe the more you understand about your roof, the better choices you can make — and that starts on day one.

Step 1: Reach Out Your Way — Call, Text, or Email

When you contact Altum Contractors:

• You can call, text, or email us, whichever is most convenient for you.

• We listen carefully to your concerns, whether you’re worried about a recent storm, aging shingles, or want to explore an upgrade.

• We ask smart questions to understand your home, your goals, and your budget.

• We explain the process upfront, so you know what to expect before anyone steps on a ladder.

  
  

Many roofing companies rush this step or treat it like a sales pitch. At Altum, we treat it like the foundation of a partnership.

Step 2: Scheduling a Thorough, On-Site Assessment

Next, we book a free, no-pressure roof inspection at a time that works for you.

What makes our inspection approach different?

• We don’t just eyeball the surface; we look at structural integrity, ventilation, flashing, underlayment, and drainage.

• We document everything, providing clear photos and notes.

• We discuss findings openly, explaining which issues are urgent, which are optional, and what solutions fit your needs.

Pro Tip: Some companies hand you a generic quote after a 10-minute look; we deliver a detailed, homeowner-focused assessment.

Step 3: Transparent Recommendations and Guidance

Once we complete the inspection, we provide:

• A clear, written proposal outlining scope, materials, timeline, and pricing.

• Options and explanations — we help you understand why certain materials or solutions are recommended.

• No pressure to commit on the spot; we want you to make an informed decision.

This phase isn’t about closing a deal. It’s about empowering you with knowledge so you feel confident moving forward.

Why Altum's Approach Sets Us Apart

• Education first: We prioritize helping you understand your roof.

• Honest assessments: We only recommend what you truly need.

• Respect for your time and home: We show up when we say we will and treat your home like our own.

  
  

When you work with Altum, you’re not just hiring a contractor; you’re gaining a trusted partner who puts your home’s well-being first.

Next up in the series: We’ll dive into how Altum handles detailed roof inspections and why our approach ensures nothing gets missed.